SUPPORT

TTR refers to the time allowed to resolve critical issues affecting your game.

Examples of critical issues may include:

game crashes
server outages
broken monetization systems
severe gameplay bugs

The Game License & Upload Agreement (section 4) includes service expectations to help maintain a stable experience for players.

What happens if a critical issue isn’t fixed quickly?

If a critical issue persists beyond the defined resolution window, revenue share deductions may apply (Game License & Upload Agreement section 4 i).

However:

total deductions are capped
developers may dispute issue classifications
Kongregate works with developers to resolve problems quickly

The goal is to maintain platform reliability, not penalize developers.

STANDARDS | Developer Moderation & Enforcement Policy

DOCUMENTATION | What documentation must developers follow?

START HERE | An introduction to Kongregate contracts

SUMMARY | Plain English summary of the Game License & Upload Agreement

NOTICES | As a Developer, what should I do if I receive a DMCA notice or regulatory request?

NOTICES | What happens if my game receives multiple legal complaints?

DISPUTE | How are disputes resolved?

VIOLATION | How does Kongregate handle Developer content violations?

DATA | What should developers do if a data breach occurs?

HELP | I have questions!

Developer Guidance Disclaimer

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